Why Anxious Customers Prefer Human Customer Service.
| Title: | Why Anxious Customers Prefer Human Customer Service. |
|---|---|
| Authors: | Shell, Michelle A.1; Buell, Ryan W.2 |
| Source: | Harvard Business Review Digital Articles. 4/15/2019, p2-5. 4p. |
| Subject Terms: | *CUSTOMER services; *FINANCIAL services industry; *CUSTOMER relations; *HEALTH care industry; *SELF-service (Economics); *STOCKS (Finance); *BONDS (Finance) |
| Geographic Terms: | UNITED States |
| Database: | Business Source Premier |