Why Anxious Customers Prefer Human Customer Service.
| Title: | Why Anxious Customers Prefer Human Customer Service. |
|---|---|
| Authors: | Shell, Michelle A.1; Buell, Ryan W.2 |
| Source: | Harvard Business Review Digital Articles. 4/15/2019, p2-5. 4p. |
| Subject Terms: | *Customer services; *Financial services industry; *Customer relations; *Health care industry; *Self-service (Economics); *Stocks (Finance); *Bonds (Finance) |
| Geographic Terms: | United States |
| Database: | Business Source Premier |