Communication and resolution programs expose hard-to-hear truths.
| Title: | Communication and resolution programs expose hard-to-hear truths. |
|---|---|
| Authors: | Hickson GB; Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, Nashville, TN, United States.; Boothman RC; Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, Nashville, TN, United States.; Boothman Consulting Group, LLC, University of Michigan Medical School, Ann Arbor, MI, United States.; Krumm AM; Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, Nashville, TN, United States.; Wyatt R; Independent Researcher, Orange Beach, AL, United States. |
| Source: | Frontiers in health services [Front Health Serv] 2025 Mar 04; Vol. 4, pp. 1523363. Date of Electronic Publication: 2025 Mar 04 (Print Publication: 2024). |
| Publication Type: | Journal Article |
| Language: | English |
| Journal Info: | Publisher: Frontiers Media S.A Country of Publication: Switzerland NLM ID: 9918334887706676 Publication Model: eCollection Cited Medium: Internet ISSN: 2813-0146 (Electronic) Linking ISSN: 28130146 NLM ISO Abbreviation: Front Health Serv Subsets: PubMed not MEDLINE |
| Imprint Name(s): | Original Publication: Lausanne, Switzerland : Frontiers Media S.A., [2021]- |
| Abstract: | Communication and Resolution Programs' (CRP) favorable impact on professional liability claims continues to draw attention, but because they are deliberately aligned to advance the health system's mission rather than amelioration of litigation exposure, CRPs stand a better chance of delivering durable healthcare improvements than traditional responses to patient harm. CRP adherents employ focused investigations overseen by their own patient safety leader in order to engage patients with a principled response following unintended clinical outcomes. Focused on safety and unencumbered by litigation delays, CRP investigations are more apt than traditional responses to lay bare patient safety risks including professionalism challenges. Leaders, however, must be prepared to embrace and address hard-to-hear truths about dysfunctional systems or disruptive humans that threaten outcomes of care or clinical staff wellbeing.; (© 2025 Hickson, Boothman, Krumm and Wyatt.) |
| Competing Interests: | RB was employed by Boothman Consulting Group, LLC. The remaining authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest. |
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| Contributed Indexing: | Keywords: communication and resolution program; disclosure; medical error; professionalism; team member wellbeing |
| Entry Date(s): | Date Created: 20250319 Latest Revision: 20250320 |
| Update Code: | 20260130 |
| PubMed Central ID: | PMC11915142 |
| DOI: | 10.3389/frhs.2024.1523363 |
| PMID: | 40103679 |
| Database: | MEDLINE |
Journal Article