| Abstract: |
This guide contains 321 test items for use in teaching a course in repairing computer equipment. All test items were reviewed, revised, and validated by incumbent workers and subject matter instructors. Items are provided for assessing student achievement in the following skill areas (with selected skills mentioned in brackets): performing administrative functions (preparing service bills, maintaining accounts and labor records, training new employees, maintaining inventories, and calculating costs); maintaining customer service (answering and troubleshooting customer questions and demonstrating computer hardware and software); installing computer equipment (determining customer requirements, designing system layouts, transporting equipment, testing installations, and demonstrating systems on site); evaluating diagnostics (conducing various board, card, and line tests and interpreting diagnostic flowcharts); maintaining computer equipment (cleaning, lubricating, adjusting, and setting various components); and servicing computer equipment (interpreting various charts and schematics, installing and repairing various hardware, performing operator duties, and making adjustments). Each test item is designed to serve as an evaluation tool for use with Vocational-Technical Education Consortium of States (V-TECS) curriculum guides and is accompanied by a code that contains information about the duty area, task number, performance guide number, and learning domain area/level of the skill being evaluated in the item. (MN) |