| Title: |
Exploring Effective Information Use in an Insurance Workplace |
| Language: |
English |
| Authors: |
Inskip, Charles (ORCID 0000-0002-4518-8794); Donaldson, Sophia |
| Source: |
Journal of Information Literacy. Jun 2021 15(2):45-77. |
| Availability: |
CILIP Information Literacy Group. 7 Ridgmount Street, Bloomsbury, London WC1E 7AE, United Kingdom. e-mail: jinfolit@gmail.com; Web site: https://ojs.lboro.ac.uk/JIL/index |
| Peer Reviewed: |
Y |
| Page Count: |
34 |
| Publication Date: |
2021 |
| Document Type: |
Journal Articles; Reports - Research |
| Education Level: |
Higher Education; Postsecondary Education |
| Descriptors: |
Information Literacy; Workplace Literacy; Insurance; Insurance Occupations; Financial Services; Employment Potential; College Graduates; Information Utilization; Student Attitudes; Foreign Countries; Professional Development; Information Seeking; Best Practices; Evidence Based Practice; Interpersonal Relationship |
| Geographic Terms: |
United Kingdom (London) |
| ISSN: |
1750-5968 |
| Abstract: |
As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities. |
| Abstractor: |
As Provided |
| Entry Date: |
2021 |
| Accession Number: |
EJ1300579 |
| Database: |
ERIC |