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The Impact of Education Quality Indicators on Students' Satisfaction

Title: The Impact of Education Quality Indicators on Students' Satisfaction
Language: English
Authors: Maryam Ikram (ORCID 0000-0001-5702-0262); Syed Muhammad Umer Saleem (ORCID 0009-0001-8078-1614); Waqas Mehmood (ORCID 0000-0002-7975-220X)
Source: Journal of Applied Research in Higher Education. 2026 18(1):326-341.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 16
Publication Date: 2026
Document Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Descriptors: Educational Quality; Educational Indicators; Student Attitudes; Student Satisfaction; International Organizations; Foreign Countries; Graduate Students; Private Colleges; Instructional Materials; Teaching Methods; Educational Facilities; Evaluation Methods
Geographic Terms: Pakistan
DOI: 10.1108/JARHE-03-2024-0134
ISSN: 2050-7003; 1758-1184
Abstract: Purpose: This study aims to determine the impact of the United Nations Educational, Scientific and Cultural Organisation (UNESCO) education quality indicators nexus using teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment on students' satisfaction (SS) in Pakistani higher education institutions (HEIs). Design/methodology/approach: An investigation was conducted using empirical research involving 440 postgraduate students from 11 private universities in Lahore, Punjab Province, Pakistan. Data were collected through an online questionnaire. Participants were selected using a stratified sampling technique, and the data were analysed using partial least squares structural equation modelling. Findings: The findings proved the existence of a significant and positive relationship between teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment of SS in Pakistani HEIs. Originality/value: The novelty of this article lies in the fact that it addresses the gap in the existing literature by exploring the impact of teaching and learning materials, physical infrastructure and facilities, teaching methods, assessment and student satisfaction in the context of private higher education in Pakistan.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1502476
Database: ERIC