| Title: |
Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1-800-SUICIDE Network |
| Language: |
English |
| Authors: |
Mishara, Brian L.; Chagnon, Francois; Daigle, Marc; Balan, Bogdan; Raymond, Sylvaine; Marcoux, Isabelle; Bardon, Cecile; Campbell, Julie K.; Berman, Alan |
| Source: |
Suicide and Life-Threatening Behavior. Jun 2007 37(3):291-307. |
| Availability: |
Guilford Press. 72 Spring Street, New York, NY 10012. Tel: 800-365-7006; Tel: 212-431-9800; Fax: 212-966-6708; e-mail: info@guilford.com; Web site: http://www.guilford.com |
| Peer Reviewed: |
Y |
| Page Count: |
17 |
| Publication Date: |
2007 |
| Document Type: |
Journal Articles; Reports - Evaluative |
| Descriptors: |
Crisis Intervention; Listening Skills; Help Seeking; Helping Relationship; Intervention; Prevention; Suicide; Quality Control; Telecommunications; Counseling Effectiveness; Community Information Services; Rating Scales; Models; Cooperative Planning; Problem Solving; At Risk Persons |
| Geographic Terms: |
United States |
| DOI: |
10.1521/suli.2007.37.3.291 |
| ISSN: |
0363-0234 |
| Abstract: |
Models of telephone crisis intervention in suicide prevention and best practices were developed from a literature review and surveys of crisis centers. We monitored 2,611 calls to 14 centers using reliable behavioral ratings to compare actual interventions with the models. Active listening and collaborative problem-solving models describe help provided. Centers vary greatly in the nature of interventions and their quality according to predetermined criteria. Helpers do not systematically assess suicide risk. Some lives may have been saved but occasionally unacceptable responses occur. Recommendations include the need for quality assurance, development of standardized practices and research relating intervention processes to outcomes. (Contains 2 figures and 4 tables.) |
| Abstractor: |
Author |
| Number of References: |
20 |
| Entry Date: |
2008 |
| Accession Number: |
EJ785866 |
| Database: |
ERIC |