| Title: |
“They Just Don’t Want to Feel Forgotten”: A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments |
| Authors: |
Manukumar, Aswathy Geetha; Mariathas, Hensley H; Patey, Christopher; Anaraki, Nahid Rahimipour; Walsh, Anna; Hurley, Oliver; Senior, Dorothy; Etchegary, Holly; Norman, Paul; Asghari, Shabnam |
| Contributors: |
Faculty of Medicine, Memorial University of Newfoundland; Canadian Institutes of Health Research; Newfoundland and Labrador Health Services; Trinity Conception Placentia Health Foundation; Department of Industry, Energy and Technology |
| Source: |
Journal of Patient Experience ; volume 12 ; ISSN 2374-3735 2374-3743 |
| Publisher Information: |
SAGE Publications |
| Publication Year: |
2025 |
| Description: |
Patient satisfaction, an essential care quality measure, is heavily impacted by wait times. This study examined how different factors affect patient satisfaction with ED wait times in Newfoundland and Labrador, Canada. This mixed-method study, conducted in 4 EDs, used data collected using telephone surveys and semistructured interviews. Patient satisfaction with (1) physician initial assessment and (2) length of stay were analyzed using ordinal regression and thematic analysis. Among the 766 participants, 12% were extremely dissatisfied with physician initial assessment, and 13% were extremely dissatisfied with length of stay. Patients well-informed about the delays were more likely to report higher satisfaction than those who were not informed (aOR = 2.43, 95% CI [1.48-3.99], P -value |
| Document Type: |
article in journal/newspaper |
| Language: |
English |
| DOI: |
10.1177/23743735251333213 |
| Availability: |
https://doi.org/10.1177/23743735251333213; https://journals.sagepub.com/doi/pdf/10.1177/23743735251333213; https://journals.sagepub.com/doi/full-xml/10.1177/23743735251333213 |
| Rights: |
https://creativecommons.org/licenses/by-nc/4.0/ ; https://journals.sagepub.com/page/policies/text-and-data-mining-license |
| Accession Number: |
edsbas.28C4CD1A |
| Database: |
BASE |