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Telemedicine in primary care of older adults: Results of a multi-phase study

Title: Telemedicine in primary care of older adults: Results of a multi-phase study
Authors: Khanassov, Vladimir; Ruiz, Ana Saavedra; Rojas-Rozo, Laura; Ilali, Marwa; Sourial, Rosa
Publisher Information: Springer Science and Business Media LLC
Publication Year: 2022
Description: Background The COVID-19 pandemic transformed the health care systems, motivating Telemedicine's rapid evolution and implementation. Telemedicine (TM) can potentially improve the quality of primary health care and increase accessibility to the population. Nevertheless, its use may represent a challenge to older people as they may have different needs from the general population due to potential age-related changes in perceptual, motor and cognitive capacities. We thus aimed to identify potential facilitators and barriers to Telemedicine (TM) use in the primary care of older adults and develop recommendations. Methods We conducted a multi-phase study: 1. A systematic mixed-method review to explore determinants in the use of TM for older adults for papers published before July 2021; 2. Qualitative descriptive study, we interviewed 29 older adults and conducted three focus groups and one deliberative dialogue with healthcare professionals from four McGill family medicine sites. The findings were analyzed using deductive thematic analysis based on the Consolidated Framework for Implementation Research (CFIR); 3. We integrated the results from both phases and the deliberative dialogue using thematic analysis. Results The systematic review identified over 3,328 references. We included 21 articles, resulting in positive experiences and high satisfaction and generating interest in TM as a complementary healthcare delivery model. Participants agreed that TM contributed to maintaining the continuity of care and was convenient when there is a previous/established patient-physician relationship and to resolve minor health issues. TM was beneficial for persons with limited mobility; and reduced the exposure of older adults to potential high-risk environments. Nevertheless, participants expressed concerns about the lack of visual contact, causing essential details to be overlooked. Similarly, miscommunication difficulties may emerge due to language or hearing barriers. Family physicians perceived that most patients ...
Document Type: other/unknown material
Language: unknown
DOI: 10.21203/rs.3.rs-2166856/v1
Availability: http://dx.doi.org/10.21203/rs.3.rs-2166856/v1; https://www.researchsquare.com/article/rs-2166856/v1; https://www.researchsquare.com/article/rs-2166856/v1.html
Rights: https://creativecommons.org/licenses/by/4.0/
Accession Number: edsbas.2AC10116
Database: BASE