| Title: |
Toward a multilevel perspective on digital servitization |
| Authors: |
Struyf B.; Galvani S.; Matthyssens P.; Bocconcelli R. |
| Contributors: |
Struyf, B; Galvani, S; Matthyssens, P; Bocconcelli, R |
| Publisher Information: |
Emerald Group Holdings Ltd.; GB |
| Publication Year: |
2021 |
| Collection: |
Università degli Studi di Milano-Bicocca: BOA (Bicocca Open Archive) |
| Subject Terms: |
Digital servitization; Digital transformation; Industry 4.0; Manufacturing; Multilevel theory |
| Description: |
Purpose: The purpose of this paper is to provide a theoretical lens on digital servitization (DS) for future research purposes. By developing a multilevel framework that helps structure and untangle its complexity, the authors aim to increase understanding into the persistent challenge of DS. Design/methodology/approach: Building on a problematization approach, critical incident technique was applied to a comparative, longitudinal, multiple-case study in which DS journeys from one Italian and one Belgian manufacturing firm were analyzed. Findings: Analysis revealed that different levels and elements of the multilevel framework were simultaneously involved in the identified critical incidents. This huge interconnectedness severely challenged the DS journeys. Managerial (un)responsiveness played a central role in the organizational outcome for both firms. Originality/value: The authors answer the call for a more holistic approach toward DS. A multilevel framework is provided to be employed by future researchers and practitioners alike. A mid-range theory for DS and propositions for future research are developed. |
| Document Type: |
article in journal/newspaper |
| File Description: |
STAMPA |
| Language: |
English |
| Relation: |
info:eu-repo/semantics/altIdentifier/wos/WOS:000645634900001; volume:41; issue:5; firstpage:668; lastpage:693; numberofpages:26; journal:INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT; https://hdl.handle.net/10281/482947 |
| DOI: |
10.1108/IJOPM-08-2020-0538 |
| Availability: |
https://hdl.handle.net/10281/482947; https://doi.org/10.1108/IJOPM-08-2020-0538 |
| Rights: |
info:eu-repo/semantics/openAccess ; license:Creative Commons ; license uri:http://creativecommons.org/licenses/by/4.0/ |
| Accession Number: |
edsbas.BCEB388B |
| Database: |
BASE |