| Title: |
Design preconditions for product—service integration |
| Authors: |
Dewit I.; Jacoby A.; Matthyssens P. |
| Contributors: |
Dewit, I; Jacoby, A; Matthyssens, P |
| Publisher Information: |
MDPI AG; CH |
| Publication Year: |
2021 |
| Collection: |
Università degli Studi di Milano-Bicocca: BOA (Bicocca Open Archive) |
| Subject Terms: |
Design proce; Front-end of innovation; Integrated logic; Integrated product—service innovation; Product—service system; User experience; Value creation |
| Description: |
User expectations regarding new products and services are evolving rapidly, forcing innovative organizations to explore new avenues for innovation, combining products and services. This paper focuses on the integrative design of product–service systems (PSSs) and builds on the servitization and service-based innovation literature. Many tools have been proposed for designing integrated PSS, with the intent to generate economic and/or sustainable impact. In this article, we focus on tools being used for bringing the user experience and intangibles in the design process. Although the literature is rich with tools and methods to optimize the PSS design process, it does not consider the full array of methods and their impact. This lack of research attention might hinder organizations developing PSS. Using in-depth interviews, this qualitative research systematically combines the extant conceptual literature on PSS design tools and processes with expert insights, thereby contextualizing how to lower thresholds in PSS design processes and how to increase the effectiveness of PSS design tools. The paper contributes to the literature on servitization and PSS by explicitly identifying twenty-one preconditions that support the PSS design process while integrating product and service innovation in close relation to the end-user. |
| Document Type: |
article in journal/newspaper |
| File Description: |
ELETTRONICO |
| Language: |
English |
| Relation: |
volume:5; issue:2; journal:DESIGNS; https://hdl.handle.net/10281/314381 |
| DOI: |
10.3390/designs5020029 |
| Availability: |
https://hdl.handle.net/10281/314381; https://doi.org/10.3390/designs5020029 |
| Rights: |
info:eu-repo/semantics/openAccess ; license:Creative Commons ; license uri:http://creativecommons.org/licenses/by/4.0/ |
| Accession Number: |
edsbas.C1D45A71 |
| Database: |
BASE |