| Title: |
Impact of Destination Quality, Access Quality and Accommodation Quality on Customer Satisfaction in Tourism Industry at Langkawi, Malaysia |
| Authors: |
Santhra Segaran; Lim Chee Chean; Adeneye, Yusuf Babatunde |
| Source: |
Journal of Hospitality, Tourism and Wellness Studies (JHTW); Vol. 2 No. 1 (2025): CURRENT ISSUE VOL. 2 | ISSUE NO. 1; 50-63 ; 3083-8045 ; 10.70944/jhtw.v2i1 |
| Publisher Information: |
UMK Press |
| Publication Year: |
2025 |
| Subject Terms: |
Customer satisfaction; accommodation quality; destination quality; access quality; service quality; Langkawi |
| Description: |
This paper investigates the impact of service quality through destination, access, and accommodation quality on customer satisfaction in the tourism industry at Langkawi, Malaysia. The study uses quantitative research by using a method of descriptive research to obtain data. The data were collected from respondents using questionnaires. 300 usable responses were received from tourists vacationing in Langkawi and analysed using correlation analysis. Findings show that destination quality, access quality, and accommodation quality positively correlate with customer satisfaction. Therefore, the findings from this study show that service quality impacts customer satisfaction and plays an important role in tourism destination areas. |
| Document Type: |
article in journal/newspaper |
| File Description: |
application/pdf |
| Language: |
English |
| Relation: |
https://journal.umk.edu.my/index.php/index/article/view/1590/962; https://journal.umk.edu.my/index.php/index/article/view/1590 |
| DOI: |
10.70944/jhtw.v2i1.1590 |
| Availability: |
https://journal.umk.edu.my/index.php/index/article/view/1590; https://doi.org/10.70944/jhtw.v2i1.1590 |
| Rights: |
Copyright (c) 2025 Journal of Hospitality, Tourism and Wellness Studies (JHTW) |
| Accession Number: |
edsbas.ED2C6428 |
| Database: |
BASE |