AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
| Title: | AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker |
|---|---|
| Authors: | Das Swain, Vedant; Zhong, Qiuyue "Joy"; Parekh, Jash Rajesh; Jeon, Yechan; Zimmermann, Roy; Czerwinski, Mary P; Suh, Jina; Mishra, Varun; Saha, Koustuv; Hernandez, Javier |
| Source: | Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. :1-29 |
| Availability: | http://dl.acm.org/doi/10.1145/3706598.3713705 |
| Database: | ACM Full-Text Collection |