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The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior

Title:	The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Authors:	Tomazelli, Joana Boesche^Aff1; Rohden, Simoni F.^{Aff2, IDs11628024005560_cor2}; Espartel, Lélis Balestrin^{Aff1, Aff3}
Source:	Service Business: An International Journal. 18(1):133-159
Database:	Springer Nature Journals