CRM in financial services

Titel: CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone
Verfasser:
Beteiligt:
Veröffentlicht: London ˜[u.a.]œ : Kogan Page, 2002
Umfang: XVIII, 700 S. : Ill. ; 26 cm
Format: E-Book
Sprache: Englisch
Schlagworte:
Vorliegende Ausgabe: Online-Ausg.: 2003. - Online-Ressource.
ISBN: 9780585443690 (Sekundärausgabe)
alg: 18297345
001A    $00030:04-12-06 
001B    $01999:20-08-22 $t18:40:23.000 
001C    $05000:21-06-13 $t12:44:36.000 
001D    $00030:04-12-06 
001U    $0utf8 
001X    $00 
002@    $0Oau 
003@    $018297345X 
004G    $A978-0-585-44369-0 
007A    $018297345X $aHEB 
009P    $3Inhaltsbeschreibung der Sammlung und Zugangshinweise $uhttp://www.nationallizenzen.de/angebote/nlproduct.2006-03-20.4421392276 
009Q    $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $xH 
010@    $aeng 
011@    $a2002 
011B    $a2003 
016A    $aDguu 
017B    $aZDB-1-NEL 
021A    $aCRM in financial services $da practical guide to making customer relationship management work $hBryan Foss & Merlin Stone 
028A    $7 $8Foss, Bryan [Tnx] $9169043142 
028B/01 $D20220215 $Ecgwrk $7170624684 $8Stone, Merlin$Z1948- [Tp3] $9294825398 
032C    $a[Online-Ausg.] 
033A    $pLondon {[u.a.] $nKogan Page 
033Q    $aOnline-Ressource 
034D    $aXVIII, 700 S. 
034I    $a26 cm 
034M    $aIll. 
037G    $aOnline-Ausg.: 
044K    $RMarketingmanagement $RKundenorientierung $#Customer relations Management $#Relations clients-fournisseurs $#Kundenorientiertes Management $#Kundenorientierung Management $#Customer Relationship Management $#CRM $74236865-0 $8Kundenmanagement [Ts1] $9086240315 
044K    $RDienstleistung $RBankgeschäft $RFinancial Engineering $RFinanzdienstleistungsinstitut $#Financial services industry $#Services financiers $#Finanzdienstleistung $#Finanzdienstleistung $#Finanzdienstleistungen $#Financial services $74212226-0 $8Finanzdienstleistung [Ts1] $9086090984 
045A    $aHG173 
045B    $a332.10688 
045E    $c330 

lok: 18297345 3
101B    $004-12-06 $t14:24:44.000 
101C    $004-12-06 
145S/01 $a008 
101U    $0utf8 

exp: 18297345 3 1 #EPN
201B/01 $002-02-24 $t22:52:39.000 
201U/01 $0utf8 
203@/01 $0491481861 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 5

exp: 18297345 5 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $049148187X 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 6

exp: 18297345 6 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0579698890 
208@/01 $a23-07-09 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 8

exp: 18297345 8 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481888 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 10

exp: 18297345 10 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481896 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 11

exp: 18297345 11 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $049148190X 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 15

exp: 18297345 15 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0595557317 
208@/01 $a29-06-10 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 20

exp: 18297345 20 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481926 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 21

exp: 18297345 21 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481934 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 23

exp: 18297345 23 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481942 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 24

exp: 18297345 24 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0595557325 
208@/01 $a29-06-10 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 25

exp: 18297345 25 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481950 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 36

exp: 18297345 36 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0595557333 
208@/01 $a29-06-10 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 59

exp: 18297345 59 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0503679216 
208@/01 $a10-05-07 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 76

exp: 18297345 76 1 #EPN
201B/01 $029-10-16 $t08:29:24.086 
201U/01 $0utf8 
203@/01 $0785798986 
208@/01 $a29-10-16 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 204
101B    $008-02-08 $t12:38:27.000 
101C    $008-02-08 
101U    $0utf8 
145S/01 $a0200e 

exp: 18297345 204 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481985 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH 

lok: 18297345 205

exp: 18297345 205 1 #EPN
201B/01 $019-06-13 $t23:26:16.000 
201U/01 $0utf8 
203@/01 $0491481993 
208@/01 $a04-12-06 $bl 
209S/01 $SV153 $uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $XH
LEADER 00000cam a2200000 c 4500
001 18297345X
003 DE-603
005 20220820184023.0
007 cr||||||||||||
008 061204s2002 xx |||| o| u00||u|eng c
020 |a 9780585443690 (Sekundärausgabe) 
035 |a (DE-599)HEB18297345X 
040 |a DE-603  |b ger  |c DE-603  |d DE-603 
041 |a eng 
050 0 |a HG173 
082 7 |a 332.10688 
084 |a 330  |q DE-101  |2 sdnb 
100 1 |a Foss, Bryan  |0 (DE-603)169043142 
245 0 0 |a CRM in financial services  |b a practical guide to making customer relationship management work  |c Bryan Foss & Merlin Stone 
264 1 |a London ˜[u.a.]œ  |b Kogan Page  |c 2002 
300 |a XVIII, 700 S.  |b Ill.  |c 26 cm 
530 |a Online-Ausg.: 
533 |a Online-Ausg.  |d 2003  |e Online-Ressource  |n ISBN 9780585443690  |7 s2003uuuuxx u|  |n [Online-Ausg.] 
650 7 |a Kundenmanagement  |0 (DE-588)4236865-0  |0 (DE-603)086240315  |2 gnd 
650 7 |a Finanzdienstleistung  |0 (DE-588)4212226-0  |0 (DE-603)086090984  |2 gnd 
700 1 |a Stone, Merlin  |d 1948-  |0 (DE-603)294825398  |0 (DE-588)170624684  |2 gnd 
856 |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144  |x Verlag 
856 4 2 |u http://www.nationallizenzen.de/angebote/nlproduct.2006-03-20.4421392276  |3 Inhaltsbeschreibung der Sammlung und Zugangshinweise 
912 |a ZDB-1-NEL 
924 1 |9 603  |a (DE-603)491481861  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)49148187X  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)579698890  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481888  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481896  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)49148190X  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)595557317  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481926  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481934  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481942  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)595557325  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481950  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)595557333  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)503679216  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)785798986  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481985  |b DE-603  |c HES  |d d 
924 1 |9 603  |a (DE-603)491481993  |b DE-603  |c HES  |d d